Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following terms carry the meanings set out below:

• "Agreement" — the contract formed between Voxhaven and the Client upon confirmation of a service engagement, governed by these terms.
• "Client" / "You" / "Your" — any individual, sole proprietor, partnership, or registered company that engages with Voxhaven's website or services.
• "Company" / "We" / "Us" / "Our" — Voxhaven, operating from Level 18, Menara Lien Hoe, 8 Persiaran Tropicana, 47410 Petaling Jaya, Selangor, Malaysia.
• "Content" — all written materials, advisory documents, reports, frameworks, templates, slides, and other outputs produced in connection with our services.
• "Services" — the business advisory and strategy consulting engagements offered by Voxhaven, including the Growth Direction Workshop, Quarterly Strategy Partnership, and Full Operating Review.
• "Website" — the Voxhaven website accessible at www.voxhaven.cyou and any associated subdomains.
• "Deliverables" — specific outputs agreed upon as part of a service engagement, as described in the relevant service confirmation or proposal.

2. Acceptance of Terms

By using this Website or engaging our Services, you confirm that:

• You are at least 18 years of age, or are a duly authorised representative of a legal entity with full authority to bind that entity.
• You have the legal capacity to enter into a binding agreement under Malaysian law.
• You have read, understood, and consent to these Terms and Conditions in their entirety.
• Where you are acting on behalf of an organisation, you represent that you have obtained all necessary internal approvals to do so.

Continued use of our Website or Services following any update to these terms constitutes your acceptance of the revised version.

3. Service Description

Voxhaven provides business advisory services focused on strategy, operations, and organisational direction. Our services are designed for small and mid-sized businesses operating primarily within Malaysia.

We offer three core service arrangements:

• Growth Direction Workshop — a structured half-day working session for founders and management teams. Output includes a written direction note.
• Quarterly Strategy Partnership — an ongoing advisory arrangement spanning three months, including regular working sessions and between-session support.
• Full Operating Review — a multi-week structured review of business strategy, structure, and operations, culminating in a detailed advisory report.

Service availability is subject to scheduling capacity. We reserve the right to decline, postpone, or restructure a service engagement at our discretion, with reasonable notice to the Client.

4. User Responsibilities

When engaging with our Website or Services, you agree to the following:

4.1 Acceptable Use

• Use our Website and Services only for lawful purposes and in accordance with these terms.
• Provide accurate, complete, and up-to-date information when submitting enquiries or completing pre-session materials.
• Notify us promptly if any information you have provided changes materially.
• Engage in sessions and communications in a professional and respectful manner.

4.2 Prohibited Activities

You must not:

• Misrepresent your identity, authority, or the nature of your business to obtain services.
• Reproduce, resell, or sublicense any deliverables or advisory materials without prior written consent from Voxhaven.
• Use outputs from our services for purposes that could constitute misrepresentation to third parties, including regulatory bodies or investors.
• Attempt to access, scrape, or extract data from our Website through automated means.
• Engage in any conduct that could bring Voxhaven into disrepute or harm our professional standing.

5. Intellectual Property

5.1 Voxhaven's Intellectual Property

All content on this Website — including text, design elements, methodologies, frameworks, and service descriptions — is the property of Voxhaven and is protected under applicable Malaysian copyright and intellectual property law. Nothing in these terms transfers any ownership rights to the Client.

5.2 Client Licence

You are granted a limited, non-exclusive, non-transferable licence to access and use our Website and, upon completion of a paid engagement, the specific deliverables produced for you. This licence is for your internal business use only and does not permit redistribution, publication, or commercial exploitation of the materials.

5.3 Client-Provided Materials

You retain ownership of all business information, documents, and data you share with us. By sharing such materials, you grant Voxhaven a limited licence to use them solely for the purpose of delivering the agreed services. We will not use your business information for any other purpose without your written consent.

6. Payment Terms

6.1 Fees

All fees are quoted in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless stated otherwise. Current pricing is available on our solutions page.

6.2 Payment Schedule

• Growth Direction Workshop: Full payment is required prior to the confirmed session date.
• Quarterly Strategy Partnership: Quarterly fee payable in advance at the start of each quarter, or as otherwise agreed in writing.
• Full Operating Review: A 50% deposit is required upon engagement confirmation; the remaining balance is due upon delivery of the final report.

6.3 Accepted Methods

We accept payment via bank transfer to the account details provided in our invoice. All payment details will be communicated through official Voxhaven correspondence.

6.4 Cancellations and Refunds

• Cancellations made more than 5 business days before the scheduled session may be rescheduled at no additional charge.
• Cancellations within 5 business days of a session may be subject to a rebooking fee equivalent to 25% of the applicable service fee.
• For ongoing engagements already commenced, fees for work completed to date are non-refundable.
• Voxhaven reserves the right to reschedule or cancel a session due to unforeseen circumstances. In such cases, a full refund or reschedule will be offered at the Client's election.

7. Service-Specific Terms

7.1 Scope and Changes

The scope of each service is as described in these terms and any written confirmation or proposal provided to the Client. Any significant change to scope — such as adding stakeholders to the Full Operating Review, or extending the duration of a Quarterly Partnership — must be agreed in writing and may involve revised pricing.

7.2 Client Cooperation

Effective delivery of our services depends on timely access to relevant information, availability of key personnel for interviews or sessions, and completion of any pre-session materials requested. Delays caused by insufficient client cooperation may affect delivery timelines without constituting a breach on our part.

7.3 Advisory Nature of Outputs

All reports, direction notes, and recommendations are advisory in nature. They reflect our professional perspective based on the information available at the time of engagement. Implementation of any recommendations is entirely at the Client's discretion and remains the Client's responsibility.

8. Confidentiality

Both parties acknowledge that in the course of the engagement, confidential business information may be shared. Voxhaven treats all client-shared information with discretion and will not disclose it to third parties except where:

• Required to do so by applicable law or a competent regulatory authority.
• The information is or becomes publicly available through no act or omission of Voxhaven.
• The Client provides prior written consent.

We may reference the existence of an engagement (without disclosing any business details) for the purpose of professional profile or portfolio references, unless the Client specifically requests otherwise in writing.

9. Disclaimers

Our services are provided on an "as is" and "as available" basis. While we work diligently to deliver high-quality advisory support, we make no representations or warranties of any kind, express or implied, including but not limited to:

• That outputs from our services will lead to any specific business outcome, performance improvement, or commercial result.
• That information and recommendations provided will remain applicable as business conditions evolve.
• That our Website will be error-free, uninterrupted, or free from technical issues.

Nothing in our Website content or service deliverables constitutes legal, financial, accounting, or regulated professional advice. Clients should seek appropriately qualified practitioners for matters that require licensed professional expertise.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law:

• Voxhaven's total aggregate liability for any claim arising from or related to our services shall not exceed the fees actually paid by the Client for the specific engagement giving rise to the claim.
• We shall not be liable for any indirect, incidental, consequential, or special loss, including loss of profit, loss of business opportunity, or reputational harm, howsoever arising.
• We shall not be held liable for outcomes resulting from the Client's decisions made on the basis of our advisory outputs.

10.1 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, infrastructure failures, or public health events. Affected parties will endeavour to notify the other as soon as practicable and agree on a reasonable path forward.

11. Indemnification

You agree to indemnify and hold harmless Voxhaven, its principals, advisors, and associates from and against any claims, damages, penalties, or expenses (including reasonable legal fees) arising from:

• Your breach of any provision of these Terms and Conditions.
• Your use of our services or Website in a manner that violates applicable law or the rights of a third party.
• Any misrepresentation made by you in connection with the procurement of our services.

12. Termination

12.1 By Either Party

Either party may terminate an ongoing engagement by providing at least 14 days' written notice. For project-based engagements already underway, fees for work completed prior to the termination date remain payable.

12.2 By Voxhaven

We reserve the right to suspend or terminate a service engagement immediately if the Client is found to have provided materially false information, acted in breach of these terms, or engaged in conduct that compromises the professional integrity of the engagement.

12.3 Survival

Provisions relating to intellectual property, confidentiality, indemnification, limitation of liability, and dispute resolution shall survive the termination of any engagement or these terms.

13. Dispute Resolution

13.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia, including the Contracts Act 1950 and applicable consumer protection legislation.

13.2 Informal Resolution

Before pursuing formal proceedings, both parties agree to make a good-faith effort to resolve any dispute through direct communication. Written notice of a dispute should be sent to [email protected]. We will aim to respond within 10 business days.

13.3 Jurisdiction

In the event that informal resolution is not achieved, both parties submit to the exclusive jurisdiction of the courts of Malaysia, with Kuala Lumpur as the primary venue unless otherwise agreed.

14. General Provisions

• Entire Agreement: These terms, together with any written service confirmation or proposal, constitute the entire agreement between the parties and supersede all prior discussions or representations.
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Failure by Voxhaven to enforce any provision shall not constitute a waiver of our right to enforce it subsequently.
• Assignment: You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights to a related entity without restriction.
• Notices: Formal notices should be sent in writing to the addresses specified in these terms or as agreed during the engagement.

15. Changes to These Terms

We may revise these Terms and Conditions periodically to reflect changes in our services, operating practices, or applicable law. When changes are made:

• The updated version will be published on this page with a revised "Last Updated" date.
• For material changes affecting active engagements, we will communicate updates to the Client directly.
• Continued engagement with our services following the publication of revised terms constitutes acceptance of those terms.
• We encourage you to review this page periodically to remain informed.

16. Contact Information

For questions, concerns, or formal notices relating to these Terms and Conditions, please contact us: